SAZKA: Implementation of project management tools

To ensure smooth management of both IT and non-IT processes, we implemented a solution for SAZKA based on Atlassian Jira Software and Jira Service Management server products.

 

More about the project

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Project duration

06/2019 - present

Team size

5 people

Technologies used

Atlassian Jira Software, Jira Service Management, NGINX, MSSQL, ADFS, CentOS

 

Client’s requests

SAZKA, the oldest and largest lottery company in the Czech Republic, faced issues with fragmented tools used in their development department. Additionally, they lacked visibility into the planning and status of ongoing development projects.

To resolve this, SAZKA needed an end-to-end software management tool to establish a unified environment, streamline processes across teams, provide transparent communication, and offer an overview of all systems under development. The solution needed to be easily configurable to ensure smooth use by SAZKA’s Technology division. Therefore, they opted for Atlassian tools due to their flexibility, user-friendliness, and ease of configuration.

SAZKA’s team had partial experience with Jira but lacked the internal capacity to implement the solution, so they turned to our Atlassian team for support.

Solution

We built the primary solution using Atlassian Jira Software and Jira Service Management (server). With Jira Software and third-party plugins, we implemented a unified process and environment for all development projects. By introducing Jira Service Management, we extended the solution with an internal service desk and incident/defect management, allowing the client to manage bug fixes and incidents in Jira alongside changes and new requests.

We also integrated the solution with several external service desks, so vendors could address requests within their systems (e.g., Jira, ZenDesk). Partial automation of the development process was achieved through custom Groovy scripts using the ScriptRunner app. Additionally, we developed a custom mini-plugin for Jira to integrate with SAZKA’s ESB for sending notification SMS.

We have completed a significant portion of the work, but it is ongoing—providing 24/7 support and refining the IT service desk before its full deployment.

Challenges and highlights

The client was so satisfied with the new solution that they decided to implement Jira Software in non-IT departments as well. Currently, Jira Software is used not only by developers but also by teams such as Risk Management and Compliance.

Marta Špuláková / Senior Project Manager at SAZKA

Customer testimonial

“Working with MoroSystems has been highly beneficial from the start. They helped us refine our process designs and implement them in Atlassian tools. We can rely on the delivered solution, which has played a key role in promoting Jira and Confluence use across SAZKA. Jira has become an invaluable tool for managing projects and development, and we plan to work with MoroSystems during our transition to a cloud-based solution.”

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